On King's Day our stores and office are closed. During the week, we are open as usual.

This page contains frequently asked questions. If you can't find the answer to your question, please contact us via email, and we will respond as soon as possible.

The discount is valid from April 25th till April 27, both online and in our stores.

Please note: our stores are closed on Saturday April 26th and Sunday 27th!

Yes, the discount is also valid in our stores on Friday, April 25th.

Please note: Our stores are closed on Saturday 26th and Sunday 27th of April. 

Due to the large volume of orders, it is not possible to collect an order on the same day. We will, however, start working on your order as soon as possible. You will receive an email when your order is ready for pick-up, and we ask you kindly to wait for this email before you come to our store. 

Pick-ups are exclusively available at our 'Store & Office' location at Oostzeedijk 108.

You will be notified via email once your order is prepared. Due to the high volume of orders, this process may take longer than usual. Kindly await this email confirmation before visiting our store.

We process orders on a first-come, first-served basis. Therefore, we sadly cannot merge orders.

Sorry, we can't add any extra articles once your order is confirmed. We advise to place a new order.

All orders will be processed as fast as possible. Due to the large volume of orders, there will probably be a slight delay. You will receive an email once your order is shipped with your track and trace number.

Yes, you can. Our standard return policy applies to all sale orders: return within 14 days, with proof of purchase, provided the items are unused and intact with the labels attached. You can return the items either in-store or via shipment. Check our regular FAQ for more information about returns.

Please note that this does not equate to an exchange. Read on for our exchange policy.

Exchanges are exclusively possible in our stores within 14 days, with proof of purchase, provided the items are unused and intact with the labels attached.

It is not possible to exchange items via post. Should you wish to receive a different item, kindly proceed with placing a new order and return the original item to us. Please note: for sale items, the discount will expire upon return. 

We have no more stock! This is it!

Discounts cannot be combined (i.e. our newsletter discount). 

Yes, you can use your gift card to pay for an order with sale items. Enter the gift card code at the checkout. If you return your order, you will receive the amount on a new gift card.

It is not possible to use a physical gift card online. You can only use physical gift cards in one of our SUSAN BIJL stores.

If you encounter any further difficulties while placing your order, please don't hesitate to reach out to us at support@susanbijl.nl. Please include screenshots of the issue, along with your name, phone number, and, if available, your order number.

Please note that our shops and office will be closed on Saturday April 26th (King's Day) and Sunday April 27th. We will get back to your email message as soon as possible!