Repairs & Fees

Below is a list of all the repair services we provide and what a completed repair may look like.

We charge a small fee for our repairs to cover the cost of replacement parts and materials, as well as the time, attention, and craftsmanship involved.

submit a repair

Rips, holes, tears

  • There's no need to send your item for small holes and tears in our 70D fabric (shopping bag, pouch, foldable backpack, stash, and trash bag). 


    You can purchase a repair kit with five large sheets, providing enough material for future repairs.

    The repair of small rips is included in all the options listed below.

    Buy a Repair Kit 

Different types of bags may have varying prices for the same kind of repair. All prices are per seam or replacement piece.

You will receive a quotation before we start.

XS repair €2,50

  • Replace broken zipper tabs or loops (for The New Bum Bag, 24/7 Bag, Backpack, Stash Bag)
  • Replace a zipper slider (for all bags except The New Foldable Backpack, this is a S repair)
  • Stitch seams
  • Replace bindings 
  • Replace hooks 
  • Replace strap adjuster
  • Replace a snap for The New Raincoat

  • Replace broken hooks.

  • Stitch ripped seams.

  • Replace broken snaps.

  • Replace broken bindings.

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S repair €5

  • Replace broken zipper tabs or loops (for The New Pouch, Raincoat, Tote Bag) 
  • Replace a zipper slider on The New Foldable Backpack
  • Replace D-rings
  • Fasten broken shoulder straps or handles
  • Fasten elastics or cords
  • Fix hole in mesh lining

  • Fasten elastics or cords.

  • Replace damaged D-rings.

  • Fasten broken straps.

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M repair €10

  • Fix holes due to wear and tear in 300D fabric (for The New Bum Bag, Stash Bag, Tote Bag) 
  • Replace a zipper (for The New Pouch, Bum Bag, Stash Bag) 
  • Replace the inner zipper (for all bags except The New 24/7 Bag, this is an XL repair)

  • Fix holes due to wear and tear in 300D fabric.

  • Replace a zipper.

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L repair €15

  • Fix holes due to wear and tear in 300D fabric (for The New 24/7 Bag, Backpack) 
  • Replace a zipper (for The New Foldable Backpack or Tote Bag)
  • Refasten magnets

XL repair €20

  • Place an inner lining inside (for The New Bum Bag, Backpack)
  • Replace a zipper (for The New 24/7 Bag, Backpack, Protectable, Raincoat) 
  • Placing a waterproof zipper in The New Backpack
  • Fixing or replacing Yulex lining
  • Adjust the seam length
  • Replace the inner zipper for The New 24/7 Bag

  • Place an inner lining inside.

  • Replace a block teeth zipper.

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If the repair you need is missing from the list or if you have any questions, you can contact our team with clear photos of the damage at repair@susanbijl.nl. 

All repairs must be submitted through the online form or at one of our stores. 

submit a repairstores