Temporary Repair Stop

Our repair service is closed from December 1st and will be open again on January 5th, 2026. We look forward to receiving your repairs after the break!

Repairs & Fees

Below is a list of all the repair services we provide and what a completed repair may look like.

We charge a small fee for our repairs to cover the cost of replacement parts and materials, as well as the time, attention, and craftsmanship involved.

Rips, holes, tears

  • There's no need to send your item for small holes and tears in our 70D fabric (shopping bag, pouch, foldable backpack, stash, and trash bag). 


    You can purchase a repair kit with five large sheets, providing enough material for future repairs.

    The repair of small rips is included in all the options listed below.

    Buy a Repair Kit 

Different types of bags may have varying prices for the same kind of repair. All prices are per seam or replacement piece.

You will receive a quotation before we start.

XS repair €2,50

  • Replace broken zipper tabs or loops (for The New Bum Bag, 24/7 Bag, Backpack, Stash Bag)
  • Stitch seams
  • Replace bindings 
  • Replace hooks 
  • Replace strap adjuster
  • Replace a snap for The New Raincoat

  • Replace broken hooks.

  • Stitch ripped seams.

  • Replace broken snaps.

  • Replace broken bindings.

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S repair €5

  • Replace broken zipper tabs or loops (for The New Pouch, Raincoat, Tote Bag) 
  • Replace D-rings
  • Fasten broken shoulder straps or handles
  • Fasten elastics or cords
  • Fix hole in mesh lining

  • Fasten elastics or cords.

  • Replace damaged D-rings.

  • Fasten broken straps.

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M repair €10

  • Fix holes due to wear and tear in 300D fabric (for The New Bum Bag, Stash Bag, Tote Bag) 
  • Replace a zipper (for The New Pouch, Bum Bag, Stash Bag) 
  • Replace the inner zipper (for all bags except The New 24/7 Bag, this is an XL repair)

  • Fix holes due to wear and tear in 300D fabric.

  • Replace a zipper.

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L repair €15

  • Fix holes due to wear and tear in 300D fabric (for The New 24/7 Bag, Backpack) 
  • Replace a zipper (for The New Foldable Backpack or Tote Bag)
  • Refasten magnets

XL repair €20

  • Place an inner lining inside (for The New Bum Bag)
  • Replace a zipper (for The New 24/7 Bag, Backpack, Protectable, Raincoat) 
  • Placing a waterproof zipper in The New Backpack
  • Fixing or replacing Yulex lining
  • Adjust the seam length
  • Replace the inner zipper for The New 24/7 Bag

  • Place an inner lining inside.

  • Replace a block teeth zipper.

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If the repair you need is missing from the list or if you have any questions, you can contact our team with clear photos of the damage at repair@susanbijl.nl. 

All repairs must be submitted through the online form or at one of our stores. 

Temporary Repair Stop

Our repair service is closed from December 1st and will be open again on January 5th, 2026. We look forward to receiving your repairs after the break!